udbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how udbet ("udbet," "we," "us," or "our") collects, uses, stores, and discloses personal information obtained from players and visitors who access the udbet platform at udbet.one (the "Platform").

udbet takes the privacy of its players seriously. We understand that Filipino players entrust us with sensitive personal and financial information, and we are committed to handling that information responsibly, transparently, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable Philippine gaming regulations.

By registering an account or using the udbet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, udbet acts as the personal information controller in respect of the personal data collected through the Platform. This means udbet determines the purposes and means of processing your personal information.

All data processing activities carried out by udbet are subject to the oversight of our designated Data Protection Officer (DPO). If you have any questions or concerns about how your personal data is handled, you may contact our DPO through the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

udbet collects the following categories of personal data from players and Platform visitors:

4. How We Collect Your Data

udbet collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from payment processors such as GCash and PayMaya. All third-party data processors engaged by udbet are contractually bound to handle your data in accordance with applicable privacy laws.
• Publicly available sources: In limited circumstances, udbet may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

5. How We Use Your Personal Data

udbet uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your udbet account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction processing: To process deposits, withdrawals, and other financial transactions through your chosen payment method, and to maintain accurate records of all transactions.
• Regulatory compliance: To comply with our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, counter-terrorism financing (CTF) requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools and resources.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the udbet Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out of marketing communications at any time.
• Legal proceedings: To establish, exercise, or defend legal claims in the event of a dispute.

6. Legal Basis for Processing

udbet processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and udbet – specifically, to operate your account, process bets, and handle financial transactions.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including AML/CTF regulations, gaming regulations, and tax reporting obligations.
• Legitimate interests: Processing is necessary for udbet's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, udbet relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing and Disclosure

udbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners require certain personal and financial data to process your transactions securely.
• KYC and identity verification providers: Third-party services that assist udbet in verifying player identities and documents as required by Philippine regulations.
• Fraud prevention and security providers: Services that help udbet detect and prevent fraudulent activity, unauthorised access, and money laundering.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on udbet's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or court order.
• Legal and professional advisers: Lawyers, auditors, and compliance consultants engaged by udbet, subject to professional confidentiality obligations.

8. Cookies and Tracking Technologies

udbet uses cookies and similar tracking technologies to enhance your experience on the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and remember your preferences during your visit. These cookies cannot be disabled.
• Performance cookies: Collect anonymised data about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps udbet improve Platform performance.
• Functionality cookies: Remember your preferences such as language settings, display options, and previously entered information to provide a more personalised experience.
• Analytics cookies: Used to understand aggregate user behaviour on the Platform. Data collected through analytics cookies is anonymised and cannot be used to identify individual players.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the udbet Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.

9. Data Retention

udbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active udbet account and for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act and PAGCOR reporting requirements.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory investigation or legal proceeding.
• Support communications: Retained for three (3) years from the date of the last communication, unless the matter relates to an ongoing dispute or legal claim.
• Technical and usage data: Typically retained for up to twelve (12) months, after which it is anonymised or deleted.

When personal data is no longer required, udbet will securely delete or anonymise it in accordance with our data disposal procedures. Where anonymisation is not possible, the data will be securely destroyed.

10. Data Security

udbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the udbet Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal and financial data stored on udbet's servers is encrypted at rest using AES-256 encryption or equivalent standards.
• Access controls: Access to personal data is restricted to authorised udbet personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular privacy training.
• Two-factor authentication: udbet offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Real-time fraud monitoring: Automated systems monitor Platform activity in real time to detect and respond to suspicious behaviour, unauthorised access attempts, and potential data breaches.
• Regular security audits: udbet conducts periodic security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by udbet:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
• Right of access: You may request a copy of the personal data udbet holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data udbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that udbet delete your personal data. Note that this right is subject to udbet's legal obligations to retain certain data under Philippine AML and gaming regulations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to udbet's overriding legal obligations.
• Right to data portability: You may request that udbet provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe udbet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact udbet's Data Protection Officer using the contact details in Section 15. udbet will respond to all verified data subject requests within fifteen (15) business days of receipt, or within the timeframe required by applicable law.

12. Children's and Minors' Privacy

The udbet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style gambling. udbet does not knowingly collect personal data from individuals under the age of 21.

If udbet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned, and any winnings will be forfeited.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms, including udbet.one.

13. Third-Party Links

The udbet Platform may contain references to third-party services such as payment processors. udbet is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the udbet Platform.

This Privacy Policy applies solely to personal data collected and processed by udbet through the udbet.one Platform. It does not apply to data collected by third-party payment providers, identity verification services, or any other external parties, each of which operates under its own privacy policy.

14. Updates to This Privacy Policy

udbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, udbet will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the udbet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how udbet protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way udbet handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Subject line: Data Privacy Request – [Your Registered Username]
• Response time: udbet aims to acknowledge all privacy-related enquiries within two (2) business days and to provide a full response within fifteen (15) business days.

If you are not satisfied with udbet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.